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Help and Support
If you have difficulty logging in to the members area, it is usually caused by either having an expired membership, entering your log-in details incorrectly, by multiple people using your membership account, a corrupted browser cache or a problem within the Temporary Files folder on your PC. Before contacting us to assist you, please try the steps below to correct the problem yourself.
Please Follow The 4 Steps Below To Correct An Access Problem:
1. Clear / Empty your web browser's "Cache" and its Temporary Files Folder . This process will fix a corrupted cache on your computer and will clean out the Temporary Files folder. Over time, both of these folders often become corrupted and in turn interfere with accessing web sites and causing page viewing problems.
2. Reboot your PC.
3. Go back to the website and try to log in again.
4. If you feel your account has been blocked by the website's internal security program by mistake or have tried the steps above and still cannot access the Members Area, please send e-mail to us by clicking here. When you write, include your full name, your User ID and Password.